phone was cut off today and i paid the bill straight away but still not reconnected??
each time i try to call o2 it just cuts me off and their livechat has been off all day? On a Monday?
so frustrating! can anyone help?
You just have to perservere with customer services I'm afraid. You may have to pay a reconnection fee
Both customer services and live chat are available this morning as I have spoken with live chat,
Edied to add you can call CS from any phone by calling
0800 032 1402
*The Game Is On*
Hi @Cleoriff ,
Thanks so much for your response.
Tried to call them via my mobile but each time it just tells me i've been cut off and then disconnects the call. I've tried 202 also, same message.
I have no other methods of calling as working from home today and do not have a landline!
Tried resetting my phone but nothing seems to work.
Hopefully they will turn livechat back on ASAP
It takes 24 hours to reconnect your phone.
It will be working by tomorrow morning.
Reboot after midnight tonight.
Good morning @Jamstok12, and welcome to the forum
Did your phone reconnect since yesterday morning, or did you get a chance to speak to customer service in the meantime? Let us know how you get on please
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!
If you'd like to take part, why not register?
Track usage, upgrade and get support with the My O2 appDownload My O2