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Phone cut off completely

Kerry16
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Please can someone help me my phone is cut off completely and unable to get incoming and can’t access the app, how do I pay my bill to be reconnected if I have no means of accessing anything. I’m not very mobile right now so really need some help as I can’t get out of the house 

thank you

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Enlli
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Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
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Registered:

Contact Payment Management 

You can reach the Payment Management team on 0800 902 0217. 

 

The opening times are:

 

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Download Skype to call the number for free.

Guide: A Guide to Skype 

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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1976
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They have cut off all outgoing calls on mine and access to the app so cannot even ring them ? 

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Enlli
Level 69: Guiding Light
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You can use Skype as per the post above yours

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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Oxonian
Level 37: Blazing a Trail
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@Kerry16 

 

There are numerous ways to pay your bill :-

 

Guide: How to Pay Your Bill (Airtime & Device Plans) 

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Tat
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My phone is cut off, how can i sort it out as I can make any calls? Also I did pay my bill 

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madasaf1sh
Level 78: King of Kings
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@Tat 


If you had read the thread, you will see the answer is the same, call the Payment Management Team on 0800 902 0217 from another phone or use Skype (or other VOIP Service). 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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