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Phone being disconnected

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Anonymous
Not applicable

on ‎27-09-2017 18:24

on ‎27-09-2017 18:24

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or who to contact. I don't have my own phone to call either. How can I get in touch? 

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MI5
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on ‎27-09-2017 18:40

on ‎27-09-2017 18:40

Try live chat here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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Registered:

on ‎27-09-2017 18:40

on ‎27-09-2017 18:40

Try live chat here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Anonymous
Not applicable
In response to MI5

on ‎27-09-2017 18:49

on ‎27-09-2017 18:49

Thanks,

 

it is saying its offline? 

 

Is is live chat just open on certain hours?

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MI5
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on ‎27-09-2017 19:14

on ‎27-09-2017 19:14

It should be open until 11.00 but has been having problems today.
Try a different browser if you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎27-09-2017 19:23

on ‎27-09-2017 19:23

Chat has been working OK today so as suggested try a different browser or clear cache and cookies. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Cleoriff
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on ‎27-09-2017 19:32

on ‎27-09-2017 19:32

I can still access chat on PC using Firefox and Mobile using Chrome. No problems at all. Must just be certain people having difficulties...?

Veritas Numquam Perit

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