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Phone being disconnected

Anonymous
Not applicable

Hi, my 10 year old daughter has just shown me messages about her phone being disconnected. I was unaware of this. I am now trying to pay it by phone but the phone has been disconnected. The online account is not working. I'm not sure what to do or who to contact. I don't have my own phone to call either. How can I get in touch? 

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MI5
Level 94: Supreme
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Try live chat here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122327 Posts
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Registered:
Try live chat here http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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Anonymous
Not applicable

Thanks,

 

it is saying its offline? 

 

Is is live chat just open on certain hours?

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MI5
Level 94: Supreme
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It should be open until 11.00 but has been having problems today.
Try a different browser if you can.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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Chat has been working OK today so as suggested try a different browser or clear cache and cookies. 

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Cleoriff
Level 94: Supreme
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I can still access chat on PC using Firefox and Mobile using Chrome. No problems at all. Must just be certain people having difficulties...?

*The Game Is On*

Girl in a jacket
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