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Phone account

KirstyBoyd123
Level 1: Joiner
  • 1 Posts
  • 1 Topics
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Registered:

Hi I would like to pay my bill and my phone has been completely cut off!

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Cleoriff
Level 94: Supreme
  • 112477 Posts
  • 801 Topics
  • 6700 Solutions
Registered:

@KirstyBoyd123 

Your phone has been cut off because you are late with your bill unfortunately.

You need to call customer service.

if you can borrow a phone then call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket

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Message 2 of 2
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1 REPLY 1

Cleoriff
Level 94: Supreme
  • 112477 Posts
  • 801 Topics
  • 6700 Solutions
Registered:

@KirstyBoyd123 

Your phone has been cut off because you are late with your bill unfortunately.

You need to call customer service.

if you can borrow a phone then call 0344 809 0202

If you have no access to a phone then use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

Veritas Numquam Perit

Girl in a jacket
Message 2 of 2
101 Views