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Phone Repair

Anonymous
Not applicable
Hello,

I have been without my phone now since last friday this coming friday (3rd) will be 2 weeks without the phone i was offered a phone while mine was being fixed for a cheeky £25 which i thought was disgusting as i pay £7 a month insurance on the handset and a bill of £55 every month.

What i want to know is will i get these 2 weeks put onto my account in credit? I have not sent a single message or made a single call in 2 weeks and think it only right to have the money i am paying you credited.
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Anonymous
Not applicable
No you wont get it credited back. O2 are still providing a service to you and the fact you haven't got a phone stops this. Phones can be bought for less than a fiver nowerdays.
Message 2 of 7
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perksie
Level 69: Guiding Light
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Registered:
How is it a "cheeky £25"?

That is the policy excess which you will have known about when you took the policy out. 😐
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 3 of 7
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Anonymous
Not applicable
i agree with the comments
your contract covers your for airtime and it states in the terms and conditions about the excess and the repair procedure

you can still use you sim in another handset
Message 4 of 7
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Anonymous
Not applicable
How is it a "cheeky £25"?
That is the policy excess which you will have known about when you took the policy out. 😐


I think the original poster meant that the £25 was for the loan handset. But I believe you get that back when you've not done a runner with whatever technological marvel they've loaned you.
Message 5 of 7
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Anonymous
Not applicable
How is it a "cheeky £25"?
That is the policy excess which you will have known about when you took the policy out. 😐

I think the original poster meant that the £25 was for the loan handset. But I believe you get that back when you've not done a runner with whatever technological marvel they've loaned you.


Yep, its just a deposit, you do get it back.

As for the insurance comment, you can pay as much as you want but it wont cover you for faults, thats what the warranty is there for.
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perksie
Level 69: Guiding Light
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Registered:
Definitive answer.

I misread the post. :robotsurprised:
To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
Message 7 of 7
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