Phone Repair/ 02 problems

[MaryFlange84]

Hi guys, After problems had with phone sending sony repair . Now back fully working.

02 charged me £25 deposit for replacement phone out of 80's , could got same phone asda £9.

Didnt have my phone for over 3wks due no fault my own having send for repair, 

Billed my phone plan, Airtime plan for service i wasnt even able use.

Replacement phone 3g txts and calls. 

Got intouch 02 make them aware reason not paid my bill because charge me £25 deposit because my 

phone was away get repaired. Wasn't happy didnt see why i should pay service no had due no fault my own.

Apparently doesnt matter phome away get repaired still got to pay your bill. Tried argue my case till blue face gave up in end.

Got letter yesterday phone 02 now in breach my contract now legal.

Be very greatful for some advice on this been stressing me out week, Even had phone switched off week cut off didnt see point having phone anymore... 

[Cleoriff]

@MaryFlange84

I don't think we can help really. As upsetting as this is, you do still have to pay your bill whilst the phone is away for repair.

O2 are interested in your bill being paid on time whatever the reason.

If you could borrow the money to pay your bill you will be reconnected.

I doubt it will help to put in a complaint so I will mention @Marjo or @EmilieT here in case they can offer further advice

[MI5]

Sorry for all that, but...
1 - It wasn't O2's fault that your phone broke.
2 - You could have still used your sim in another phone.
3 - You didn't have to take the loan phone from O2 and instead, purchased the £9 one from Asda.
4 - The £25 is refunded when you return the loan phone anyway.

[EmilieT]

Hi @MaryFlange84, I'm sorry to hear you've had such a stressful time  I'd love to see if we could help from our end somehow, so I sent you a Private Message on the forum now to get a few more details and discuss this further. 

Thanks @Cleoriff for the mention 

[MaryFlange84]

Thanks. Not paying they can take legal action cause willing fight my case. Human right.

[Bambino]

@MaryFlange84 You will be fighting a losing battle. A service was provided to you with a loaned phone, which you accepted. O2 was doing what was was required.

If you do not pay your bill, it will be handed over to debt collectors, and a negative mark will be placed on your credit rating, which will prevent you from taking a phone contract out with all the network providers, and impact you in many other aspects of your life. Please send a message to @EmilieT, who may be able to help, but it all may be too far down the road for that now.

[Anonymous]

@MaryFlange84 They will cut you off & put on your credit score a default which will stay on there for at least 6 years & will be extremely hard to get credit for other things. Also o2 provided you with a loan phone which you accepted. They weren’t obligated to do that