Paypal

[Lucie]

Hi there I tried to upgrade last night go all the way through, got to pay with PayPal but it came back saying unable to use PayPal at the moment. I have looked at my PayPal account and the upgrade amount has been taken with no order 

[Cleoriff]

@Lucie 

Then you need to contact O2 to check the status of your order.

Numerous numbers to contact in this guide

Guide: Coronavirus Community Help and Support 

It may well be that O2's systems were down for maintenance and will have caught up this morning.