This is something you will have to discuss with the payment Management team directly
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
If you have no phone download Skype and use thar to call the 08 number. It's free
Guide: A Guide to Skype
This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
