Payments

[Spikey83]

My first payment was £18.60 but the direct debit was cancelled so I paid for it on the app now they have put a bar on my service I've paid the same day it was due now they have put a bar on my service and they want me to pay again so that means I will pay twice for the first month as it wasn't paid by direct debit I've spoken to customer care and they said I need to pay again as it wasn't paid by direct debit and said can I make card payment now which even don't make sense cos that won't be through direct debit either 

[MI5]

@Spikey83 

Manual payments take a few days to show up.

You may be able to get a reference number from your bank to help O2 trace the payment.

You can get in touch with Payment Management team on 0800 902 0217

Payment Management opening hours:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Guide: How to find help & contact O2