Payment

[kaitlinroseee]

Hi. Wondering if anyone can explain to me how billing works? I assumed it was direct debit when I took out the phone contract, can anyone shed some light? My O2 app also says “Paid” when no money has been taken from my account. Any ideas? Thank you in advance!

[MI5 · Accepted solution]

@kaitlinroseee 

A direct debit would have been set up when you started your contract.

The payment may have been pre approved from your bank and will be taken on Monday if the payment is due on the weekend.

If you have any doubts, you can call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.

[Cleoriff]

@kaitlinroseee 

Did you set up a direct debit when you started your contract?

All methods of payment are here Guide: How to Pay Your Bill (Contract)