04-03-2024 12:23
I am trying to log into an account to make a payment but can't get in what ever I try.
04-03-2024 12:27
Best to contact Payment Management
You can get in touch with Payment Management team on 0800 902 0217
Payment Management opening hours:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
04-03-2024 12:27
This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202
Use the specific Payment management number 0800 902 0217
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
04-03-2024 12:28
04-03-2024 12:28
If you are trying to log in to the My O2 app
Instead try the web version
https://accounts.o2.co.uk/signin
If that works then delete the app, reboot phone and reinstall
If none of that works then
You can call O2 on 202
Or use the social media links below
04-03-2024 12:29
04-03-2024 12:29
You will need to ring the Payment Management team on 0800 902 0217 and they will process the payment for you.
04-03-2024 12:52
04-03-2024 12:52
Tried that just waiting on the phone for hours. When I do get through I'm going to leave o2. The worse network and customer service.
04-03-2024 13:02 - edited 04-03-2024 13:03
04-03-2024 13:02 - edited 04-03-2024 13:03
All networks are the same as very few people want to work in CS as all a lot of customers seem to do is abuse the people on the end of the phone..
All details on how to cancel are here Guide: Cancelling Your Contract
Good Luck....
04-03-2024 19:19
04-03-2024 19:19
If you know how much you owe, you can pay by bank transfer :-
Guide: How to Pay Your Bill (Contract)
And if you decide to stay with O2, I suggest that you set up a direct debit so that this situation does not recur. 👍