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Shireen
Level 1: Joiner
  • 1 Posts
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Registered:

Dear Madam / Sir,

 

Account numer - xxxxxxxxxx

Mobil number - xxxxxxxxxx

 

I've received a default notice that my late payment / miss payment! I have direct debit set up but not sure what the problem. Chekc My O2 and i am confuse my itermise bill!

 

It said my outstanding payment is £16.78. I tried to make this payment online but only allow me paid £14.87! Very confuse!

 

Please help even though I have made a payment -My payment details
Account number: xxxxxxxx
Payment amount: £14.87
Reference number: xxxxxxxxx

 

Please adivde and thank you for your attention.

 

Ms. Phang.

 

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

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KingAmo
Level 15: Gaining a Reputation
  • 287 Posts
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  • 30 Solutions
Registered:
@Shireen

Hi sorry to say this is a community platform and we are all customers like yourself hence have no access to your account. I will recommend you contact O2 payment team for further help

All numbers are in the link
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...
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