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Mmbyz1
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on ‎26-03-2020 10:07

on ‎26-03-2020 10:07

Coronavirus
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MI5
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on ‎26-03-2020 10:10

on ‎26-03-2020 10:10

@Mmbyz1 

O2 statement here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/td-p/1303464

If you are having problems paying, contact the payment team 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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Mmbyz1
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on ‎26-03-2020 10:09

on ‎26-03-2020 10:09

How to keep up with my phone bill? Due to coronavirus like most people I have significantly lost my income. Do we get help?
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MI5
Level 94: Supreme
  • 144166 Posts
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on ‎26-03-2020 10:10

on ‎26-03-2020 10:10

@Mmbyz1 

O2 statement here https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/td-p/1303464

If you are having problems paying, contact the payment team 

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Sk1
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on ‎17-04-2020 23:46

on ‎17-04-2020 23:46

Hi I was just wondering I have ordered a tablet and it says it hasn't gone through but it has taken £20 from my account but I dont know if it has been ordered or not as it didn't take me further, what should I do?
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jonsie
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on ‎17-04-2020 23:49

on ‎17-04-2020 23:49

Call customer service in the morning

Guide: Coronavirus Community Help and Support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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