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Payment taken from my account but 02 is saying I have not paid

Paymen2
Level 1: Joiner
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on ‎23-10-2023 10:49

on ‎23-10-2023 10:49

Hi, 

I keep receiving messages and emails saying I have not paid my bill this month but I check my bank account and payment was taken out by 02 on 17th October as usual, 

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MI5
Level 94: Supreme
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on ‎23-10-2023 11:34

on ‎23-10-2023 11:34

@Paymen2 

You need to speak to O2. 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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