cancel
Showing results for 
Search instead for 
Did you mean: 

Paying off device plan and ending contrat

Anonymous
Not applicable
My contract finishes in January. According to O2 online if I pay wants left of the device plan,£20.00, I can upgrade. Does this however mean if I want to move elsewhere,that even if I pay the device plan off I have to stay until January? Stupid question i know but I've seen a really great offer elsewhere that o2 won't/can't match.
Message 1 of 5
7,448 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Bambino
Level 73: Relic 
  • 18378 Posts
  • 878 Topics
  • 2142 Solutions
Registered:

If you want to keep your number, just ask customer service for your PAC. When you give the PAC to your new provider it will automatically cancel your contract. Just make sure your bill is zero before canceling your direct debit.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 3 of 5
7,372 Views
4 REPLIES 4

MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:
Not at all. As soon as the device is paid off you can ask o2 to cancel the airtime and leave immediately.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 5
7,445 Views

Bambino
Level 73: Relic 
  • 18378 Posts
  • 878 Topics
  • 2142 Solutions
Registered:

If you want to keep your number, just ask customer service for your PAC. When you give the PAC to your new provider it will automatically cancel your contract. Just make sure your bill is zero before canceling your direct debit.

I DO NOT WORK FOR O2



Funniest-Thread-2

View solution in original post

Message 3 of 5
7,373 Views

MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:
I forgot to mention, there is a leaving o2 help thread here http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/high...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 5
7,364 Views

jonsie
Level 94: Supreme
  • 85702 Posts
  • 591 Topics
  • 4592 Solutions
Registered:

Also, if you haven't already done so, get the phone unlocked free via the link in My O2.

Message 5 of 5
7,336 Views