cancel
Showing results for 
Search instead for 
Did you mean: 

Paying off device plan and cancelling contract

Anonymous
Not applicable
So my contract is up next month and i have £30 left to pay on the device. I want to pay the 30 and cancel the contract because i dont really use the tablet out of the house so it's pointless to keep the air time going. So how do i go about doing this ??? Also what number do i phone or can they do it online....
Message 1 of 26
18,297 Views
1 ACCEPTED SOLUTION

Accepted Solutions

MI5
Level 94: Supreme
  • 128173 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
You can make a payment through your MyO2
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 26
18,038 Views
25 REPLIES 25

MI5
Level 94: Supreme
  • 128173 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
You can make a payment through your MyO2
http://www.o2.co.uk/myo2 Or by calling customer service on 202.
Advice on cancelling here
https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/m-p/566774/hig...
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 26
18,039 Views

Bambino
Level 78: King of Kings
  • 19886 Posts
  • 961 Topics
  • 2848 Solutions
Registered:

@Anonymous  Please take a look at this guide: https://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Cancelling-Your-Contract-A-Guide/td-p/566774

I DO NOT WORK FOR O2



Funniest-Thread-2
Message 3 of 26
18,037 Views

chrisymon
Level 5: Ponderer
  • 134 Posts
  • 8 Topics
  • 3 Solutions
Registered:

Im not to sure if you can pay your final payment on the app  on a device plan and cancel contract tbh. Normally have to goto retentions to make final payment to cancel contract.

 

"I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited." Currently using S7 edge
Message 4 of 26
17,953 Views

MI5
Level 94: Supreme
  • 128173 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Since when?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 5 of 26
17,951 Views

Wa10
Level 19: Quirky
  • 418 Posts
  • 32 Topics
  • 29 Solutions
Registered:

No reason you can't make a final device plan payment using any of the channels available - online, app, IVR or with an advisor. slight_smile 

 

Absolutely spot on that you have to speak to a member of the re-contracts/retentions team to give notice on and cancel the airtime plan though - although this can be via livechat or the contact centre, whichever you prefer. 

 

 

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.
Message 6 of 26
17,931 Views

Cleoriff
Level 94: Supreme
  • 112477 Posts
  • 801 Topics
  • 6700 Solutions
Registered:

Which is exactly what the cancellation guide states...

Veritas Numquam Perit

Girl in a jacket
Message 7 of 26
17,912 Views

MI5
Level 94: Supreme
  • 128173 Posts
  • 614 Topics
  • 22506 Solutions
Registered:
Yes, it was the payment methods that was causing confusion. Thanks for confirming what we thought.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 26
17,909 Views

MI5
Level 94: Supreme
  • 128173 Posts
  • 614 Topics
  • 22506 Solutions
Registered:

@Cleoriff wrote:

Which is exactly what the cancellation guide states...


Shussssh, we know that wink Happy Dance

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 9 of 26
17,909 Views

Cleoriff
Level 94: Supreme
  • 112477 Posts
  • 801 Topics
  • 6700 Solutions
Registered:

@MI5 wrote:

@Cleoriff wrote:

Which is exactly what the cancellation guide states...


Shussssh, we know that wink Happy Dance


I know @MI5 I just can't see the need for additional posts which can only confuse...

Veritas Numquam Perit

Girl in a jacket
Message 10 of 26
17,907 Views