Paying off Device Plan early

[Gazzz]

I want to pay off my device plan early, or make additional payments to pay it off. I've done this on the automated system, but the system just says "payment accepted", it doesn't give you a choice of sending your payment to your airtime, or your device plan. Trying to get through to a human to do this is a nightmare, because if it's not urgent, the "electronic Rottweiler" just cuts you off.

[MI5 · Accepted solution]

@Gazzz 

This looks like something you’d need to call O2’s customer service team about – give them a call on 202  or 0344 809 0202 (or specific Payment management number -0800 902 0217 )"