Paying last bill

[Charlie1998]

Hi there, i got a letter explaining i had to pay off my last bill. I thought i had already done this however, my ‘lastest’ bill has been prosessed and i cant see the reamining money on the bill. I was wondering if i have to pay the money into somewere?

[jonsie]

You can reach the Payment Management team on 0800 902 0217
or 08005884213
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
You can try calling using Skype
https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
Best time to try to get through is 8 am

[O2Stacey]

Hi @Charlie1998 

You will always get a statement sent through the post when your device plan is paid off. You can log into My O2 to see confirmation of this. Please remeber on Refresh, device and airtime are paid seperatley. Once you've paid off your device the direct debit for the device will automatically stop. If you would like to cancel the airtime as well you will need to speak to customer services to give your 30 days notice, if you havent already done so. 

Hope this helps 

Stacey

Guide: Cancelling Your Contract 

Guide: How-to guide for My O2 

[Charlie1998]

There is an option on My O2 to pay to remaining amount. Should i pay through that or will it automatically come out?

[jonsie]

You still need to pay it off but leave the direct debit in place and it will come out automatically.

you can cancel by text using the guide

Guide: Cancelling Your Contract 

Text INFO to 85075 will tell you all the details