Paying bill

[Gill0406]

Has anyone been able to speak to an adviser about payments, if not earning the now do they have anything in place until we back to work?

[MI5]

@Gill0406 

You need to contact the payment management team https://www.o2.co.uk/help/account-and-billing/payment-support

You can reach the Payment Management team on 0800 902 0217.

The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

[Cleoriff]

O2's comment and advice

https://community.o2.co.uk/t5/Welcome-News/Our-latest-update-on-COVID-19-Coronavirus/m-p/1303464/hig...

Supporting our customers

We’re making it free for everyone to access NHS advice in the most convenient way for them. Calls to the NHS 111 help line have always been free, and now we’re supporting that by zero-rating all NHS UK websites, meaning any data you use on these sites won’t count towards your monthly allowance. If the effects of COVID-19 are impacting your income and you have concerns over paying your upcoming phone bill, please let us know. You can call us directly on 202 to discuss the situation, and we’ll try to find a solution so you’re not under any added stress.

[Pay_monthly]

Issue is, I've no other method of contacting them except through this number, and as it's been disconnected I can't get through on any number >.<

[MI5]

@Pay_monthly 

Skype?

https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

[Pay_monthly]

I'll give that a go, thank you!