Pay monthly phone

[GurmeetKaur]

I ordered my new phone and it’s been 2 days it’s still under review the phone should be delivered today but haven’t got it yet 

[Bambino · Accepted solution]

@GurmeetKaur If it's still under review it means your credit is still being checked. You won't receive your phone until you're sent an email with a tracking number, so it's reasonably certain that you won't be getting it today.

You need to speak to customer service.
Call 0800 032 1402 from any phone or numbers in this link: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am. 

You can also reach O2 via social media:

Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

[GurmeetKaur]

Is it going to deliver or not ?

[Bambino]

@GurmeetKaur This is not O2. This is a customer community. No one here has access to accounts. Call the numbers in the link above or use the social media links to contact O2.