Pay as you go text and web tariff

[Anonymous]

My contract ended today and so i had to reactivate using a new SIM and i have just topped up £10 only to view my balance for it to say i have £9.00. I am confused as to what you have charged me a £1, for as i have only just topped up and not used it yet. Also the tariff i am on is 'text and web' so this entitles me to free 300 texts and 500MB internet. To view your balance it is *#10# but what number is it to view how many texts / data you have left?

Many Thanks, 

Confused customer 

[Liquid]

Txt "balance" to 21202

Just found *111# call to find out your data

[Liquid]

Do these work for you?

[Anonymous]

yes, the text balance to 20202, however *111# doesn't. Keeps saying 'service available only when roaming'.

many Thanks

[Liquid]

Hmm maybe they stopped that. Got it from another post.

Glad it's sorted either way:)

[Anonymous]

but still, i want to find out where my £1 hs gone. as i topped up £10 ! 😞

[Liquid]

That one I can't help on Unfortunatly. You'll have to call CS or use the online chat feature they should be able to tell you we're the £1 has gone.

Sorry wish I could be of more help on that one