Solved: Pay and go rewards account is frozen.

Anonymous · ‎26-12-2015

After having a delayed text for a passcode for o2 rewards, I tried them all in which none worked only to get frozen out.

I have been told on live chat, my account will be unfrozen in 24 hours, is this true?

Thank you.

MI5 · ‎26-12-2015

It maybe true but I'd advise calling 4445 to speak to CS to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎26-12-2015

It maybe true but I'd advise calling 4445 to speak to CS to check.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎26-12-2015

Thank you

MI5 · ‎26-12-2015

All the best.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎27-12-2015

All sorted now, Thank you again

MI5 · ‎27-12-2015

Good to hear and thanks for letting us know

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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