Pay Monthly Sim - No Service

[andrewisace]

Hi all,

Hopefully someone can help me.

I have a new Sim which is showing 'no service' and I no longer have the old one as I lost the device it was in:

- I can't text SWAP to 20220 as I have no service.

- I can't use the Customer Service number as, due to Covid-19, it hangs up on me for non-urgent issues.
- I have tested the Sim on another device and it doesn't work.
- The online help refers me to Sim section that encourages me to text SWAP.
- The o2 store isn't open.

How can either speak to someone or ensure the new Sim works?

Thank you

[Cleoriff]

Hi @andrewisace 

Your only option is to speak to O2.

Choose any number and press any option regardless of whether it's relevant to you or not.

Numerous numbers are in this link

Guide: Coronavirus Community Help and Support 

[O2Lorna]

You need to speak to customer services to have the sim activated. Keep calling and press any option to get through

https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094