Pay Monthly Overdue Balance COVID-19

[Shoof90]

Hi,

I have an overdue balance on my account as I was unable to pay last months bill due to Covid-19.

I have tried calling o2 but I cant get through to someone to discuss it and no live chat is open.
I am being threatened with device terminations and I dont want that but no matter what form of contact I try, I cant get through.

Can someone help?

[O2Lorna]

Hi you need to speak with customer services

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm


https://community.o2.co.uk/t5/Welcome-News/Help-amp-Support-from-O2-during-COVID-19/m-p/1327094

[TallTrees]

Hello @Shoof90 

So Sorry to hear you have difficulties.

You really need to sort this out, please be patient with o2 customer services

as you can imagine lots of problems and short staff.

Try to call early 08.00am you may have a better chance then.

Very best wishes and Good Luck

TallTrees

[Shoof90]

I have tried this time and time again. The lines are only open for lost and stolen phones. For anything else it says to go online. No one is available to talk to online either, so how do I win.

[MI5]

You just chose any option and keep trying.