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Pay Monthly Bill Gone Up without notice

ElleBelle91
Level 1: Joiner
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Hi, Due to being messed around by companies in the past I have all my bills set so nothing extra can be charged yet my Monthly Subscription has gone from £17.50 before VAT to £17.97 this month. I was not informed of any price rises prior to bill raise, it's only .47p but I don't agree that this should be happening. Obviously I cannot get thorugh to customer service or visit a store right now. 

 

Anyone else noticed a cheeky small amount raise in their bills?

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Cleoriff
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@ElleBelle91 

It will be the annual April RPI.

https://www.o2.co.uk/prices 

Veritas Numquam Perit

Girl in a jacket

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gmarkj
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Probably the annual price rise in line with retail price index.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Cleoriff
Level 94: Supreme
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@ElleBelle91 

It will be the annual April RPI.

https://www.o2.co.uk/prices 

Veritas Numquam Perit

Girl in a jacket
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MI5
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Bills increase by rpi every year. It's in your contract terms and conditions.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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TallTrees
Level 49: Rootin' Tootin' 
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Hi there @ElleBelle91 

Yes o2 put up their contract prices yearly.

I had this information given to me when I joined o2.

It seemed to me to be a fair increase.

Best wishes TallTrees



HAPPINESS IS BEE SHAPED

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jonsie
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You were notified of this on your email confirmation and contract terms. It's your responsibility to read them. All the networks do this @ElleBelle91 

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