Pac Code

[Delirious1982]

Can somebody help please. I joined o2 a few days ago and requested a PAC from Smarty to transfer my number over. 

In the meantime, after receiving new phone and sim from o2 I realised how bad the coverage was and I called to cancel contract (within 14 days)  I was told the contract would be cancelled and PAC would not happen. 

Today, my Smarty sim was cancelled due to the PAC and I lost my number. 

O2 have said it hasn't been ported over, they reactivated my account and still shows new number. I bought a new snarty sim and used the pac code given, but it didn't work. 

Smarty blame o2. O2 say smarty still have my number. 

What do I do? Please help. 

[gmarkj]

Sounds like the cancellation happened part way through the port.
I will tag one of the community o2 agents to see if they can help @Delirious1982 

@O2Lisa @megjess can you please help?

[O2Lisa]

Morning all, thanks for the tag @gmarkj.

@Delirious1982 I'll message you privately and look in to this for you. 

[gmarkj]

Thanks Lisa!