PHONE NOT WORKING

[SJG2]

Good morning wonder if you could me I have a I phone 14 plus on contract with 02 paying monthly my son uses this phone in university .

The I been tyrying to contact 02 since last Tuesday finally getting through to a human yesterday (sat) which I was then told that the actual phone  is blocked the woman coundnt tell me why only that she send a email to get it unblocked which could take up to 10Days ,I find the whole thing crazy firstly I have ayoung son away in uni with no phone every day tasks now real on phones secondly since last tusday I personally have spent 10 hors or more on hold to 02 .

PLEASE CAN YOU HELP AS A MATTER OF URGENCY

THE PHONE IN QUESTION HAS NO SIGNAL ***********

HELP

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[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[pgn]

This is not O2, @SJG2 - your only avenue of help is O2, all the ways here: Guide: How to find help & contact O2 

You may be able to check in your MyO2 on the web if an inadvertent block has been applied, https://accounts.o2.co.uk/signin

And if you use social media, ways to get to O2 there are all in the link just below. Good luck!

[MI5]

@SJG2 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: How to find help & contact O2