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PDF Bills not available

mynameisthehulk
Level 1: Joiner
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I get an error message when I try to download a pdf bill. I spent 2 hours on live chat yesterday trying to resolve the issue but it was painful and I didn't get anywhere. I need the bill for a cashback claim. Does anyone have any advice?
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KingAmo
Level 15: Gaining a Reputation
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@mynameisthehulk

Hi refer to this guide to download a PDF of your bills
https://community.o2.co.uk/t5/How-to-Guides/How-do-I-get-to-the-Download-Bill-page/ba-p/1014096

If you're claiming a cashback, most they might also accept invoice for purchase, so if you have that one try and look for it.

If you need further assistance try and call customer service, hopefully you might get someone who is helpful.
All numbers are here, try the one ending with 4005
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...

I hope this helps
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