PAYG how to get refund for credit balance

[Anonymous]

Hi there,

After a LONG time with O2 on PAYG I am moving supplier and wondered if anyone knew if I can claim my credit balance back?  I can't find anything about it online and there's no-one available on their chat to message them.

Any help would be appreciated.

Cheers

M.

[MI5 · Accepted solution]

If you move away from o2 you lose any credit.
You can transfer the credit to an o2 contract if you upgrade but otherwise you will have to forfeit it.

[jonsie]

Unfortunately you cannot reclaim your credit. It's a case of use it or lose it imห​afraid. The only way you wouldn't lose it is by taking a contract with O2 and credit would then be transferred to the new account. 

[Anonymous]

Cheers, was thinking I could give to charity so thanks ...M

[Anonymous]

Cheers

[MI5]

Great idea

[jonsie]

Charities will be very grateful. So many you can now make a text donation ☺️