PAC

[Dawn66]

I provided a PAC when I signed up with O2, when my Sim arrives will I have to do anything to make sure I have my old number. Thanks 😀

[MI5]

@Dawn66 

Unless you have been given a changeover date you will have to chase it up with O2.

You need to call them.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

Or submit form here https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number

[Dawn66]

Thank you 😀

[MI5 · Accepted solution]

You're welcome