PAC number

[JonL]

I have just changed service provider and I need to give you my PAC so I can keep my number

You phone line algorithm just cuts me off but there is no other way of achieving this on the website

I just seem to be going round in circles

[Cleoriff · Accepted solution]

Hi @JonL 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

https://www.o2.co.uk/help/device-and-sim-support/how-to-keep-your-mobile-number 

[WT]

This thread is super helpful - but wouldn't it be better to ensure the 202 number connects to an actual person? Instead you let customers go round and round answerphone menu loops getting frustrated?! I must have called about 10 times waiting to speak to an advisor and then getting cut off. I don't need fraud, Bye!

[JonL]

Thank you