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P&G Balance enquiry

pdfbt40
Level 1: Joiner
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Why do I get different Balance reports depending on the method used.
Currently *#10# tells me I have a balance of £11.56, and it doesn't change when I make a call/SMS.
Texting "BALANCE" to 20202 returns a 'credit allowance' of £1.42.  From June this appears to being used for current calls/SMS.

Is this some sort of unnotified Bonus?  Its not Rewards; I know what that's doing!!

Martin

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jonsie
Level 94: Supreme
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