Solved: Overpayment

Kamal · ‎11-12-2019

Hi,

I'm on a £20 sim only tariff. I have 17 months left.

Is it possible to make a overpayment on my account of £340 to cover the 17 months?

Thanks.

Kamal · ‎12-12-2019

Its sorted now. I spoke to live chat and they told me to make a payment on the myo2 app and my account will be in credit.

I found out this week that im being made redundant at work. So that's why I decided to make the payment now while I still have money in my bank account.

View solution in original post

Bambino · ‎11-12-2019

@Kamal You would need to speak to customer service https://community.o2.co.uk/t5/Welcome-News/How-to-find-help-amp-contact-O2-A-Guide/m-p/1201416 but why would you want to pay 17 months in advance when you don't need to?

I DO NOT WORK FOR O2

MI5 · ‎11-12-2019

@Kamal

Are you wanting to upgrade or cancel ?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TallTrees · ‎11-12-2019

@Kamal

Good advice ring customer service early

Good luck take care TallTrees

Edited because original post not relevant

HAPPINESS IS BEE SHAPED

MI5 · ‎11-12-2019

The only way an account would close is if the owner cancelled it.
Paying it off would not cancel unless requested to do so.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

TallTrees · ‎11-12-2019

That clears that up then for me. I thought that it would not be correct to get paid up front and withdraw service. So putting in full sum would work fine to pay your agreement.
Thanks @MI5

HAPPINESS IS BEE SHAPED

Cleoriff · ‎11-12-2019

Interesting to see they are now doing 18 month sim only plans. Must have changed recently as I have only ever seen the 30 day or 12 month plans. (I'm on the 12 month simo)

Veritas Numquam Perit

MI5 · ‎11-12-2019

Yes I got 100gb for £20 on 18 months

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Cleoriff · ‎11-12-2019

@MI5 wrote:
Yes I got 100gb for £20 on 18 months

Excellent deal. I'm due to change soon, though wont be looking at 100gb. lol

Veritas Numquam Perit

MI5 · ‎11-12-2019

I need it for streaming Sky Sports when I'm not at home

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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