Overdue Payment - Bill has been doubled?

[StephenWilson]

Hi there,

I was wondering why both my airtime and device bills have doubled in cost, after 16 days of non-payment. The help section says it's a £6 fee after 14 days, but in this case my total bill is £80 more!

Any help would be appreciated, as I cannot afford to pay what myo2 is requesting of me. And I got emails saying my service will be terminated shortly.

Note that I'm not more than one bill overdue. I paid the bill before this just fine.

Thanks in advance!

Stephen

[Bambino · Accepted solution]

@StephenWilson This is not O2. This is a customer community with no access to anyone's account.

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm
Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am