on 12-08-2024 08:36
Hi
Why is my monthly bill always now £14.25, I signed up in Jan 22 to £8.54 a month?
thank you
on 12-08-2024 08:42
You need to contact Payment Management
You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am
Veritas Numquam Perit
on 12-08-2024 08:45
It would have risen to £9.29 in April
So you are looking at the difference between that figure and what you are paying
on 12-08-2024 11:30
There would have been three annual price increases since you started the contract @VH5
April 22, 23 and 24, so the bill looks about right to me.
If you can upgrade to a new sim only, use USwitch
https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/
Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+