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Overcharging

VH5
Level 1: Joiner
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Registered:

Hi

Why is my monthly bill always now £14.25, I signed up in Jan 22 to £8.54 a month?

 

thank you

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Cleoriff
Level 94: Supreme
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@VH5 

You need to contact Payment Management

You can reach the Payment Management team on 0800 902 0217 or 0800 032 5302

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best time to call is around 8.00am

Veritas Numquam Perit

Girl in a jacket
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Enlli
Level 67: Unsung hero
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It would have risen to £9.29 in April

RPI - 2024

So you are looking at the difference between that figure and what you are paying

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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There would have been three annual price increases since you started the contract @VH5 

April 22, 23 and 24, so the bill looks about right to me.

If you can upgrade to a new sim only, use USwitch

https://www.uswitch.com/mobiles/compare/sim_only_deals/o2/

Choose the deal you want

This will automatically redirect you to the O2 website

Just follow the prompts and choose the UPGRADE option

Complete the deal and nothing on your account changes except the tariff at the new cheaper cost

Payment date is the same and your next bill will be at a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff

The change should show in My O2 within 24 hours

Volt benefits will still apply as will possibly a 3 month extra such as Disney+

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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