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Overcharging

lorraine
Level 1: Joiner
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Registered:
Am paying for 15G data, unlimited calls, unlimited texts. This is contracted at £48. I am being now charged over £90. The person on the online chat tells me this is for calling Ireland from the U.K. as U.K. is not in Europe? Surely this is wrong? I have checked the Ofcom regulations
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MI5
Level 94: Supreme
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Registered:
Northern island is included but Southern island isn't as you call is classed as international.
Free EU roaming only applies when you are roaming yourself.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 122040 Posts
  • 609 Topics
  • 18860 Solutions
Registered:
Northern island is included but Southern island isn't as you call is classed as international.
Free EU roaming only applies when you are roaming yourself.
https://www.o2.co.uk/help/pay-monthly/roaming-in-europe
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

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EmilieT
Former Staff
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Hi @lorraine, I hope the reply above helped you understand what happened better, but please do let us know if there's anything else the Community could help with slight_smile

 

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