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Over payment

David36
Level 1: Joiner
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I’ve checked my bill and I have been paying massively over my agreed contract,

when looking deeper, it says iTunes charges…. Which I don’t have any! I have checked and checked again, I have no iTunes subscriptions to the amount you have been charging me 

I want this dealt with now 

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MI5
Level 94: Supreme
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@David36 

O2 only bill you the charges passed from Apple.

You need to address the issue with Apple in order to get refunded.

O2 won't refund without approval from Apple.

https://support.apple.com/en-gb/itunes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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jonsie
Level 94: Supreme
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This looks like something you’d need to call O2’s customer service team about – give them a call on 202 or 0344 809 0202

(or the specific Payment management number 0800 902 0217 )

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Message 2 of 3
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MI5
Level 94: Supreme
  • 128216 Posts
  • 614 Topics
  • 22519 Solutions
Registered:

@David36 

O2 only bill you the charges passed from Apple.

You need to address the issue with Apple in order to get refunded.

O2 won't refund without approval from Apple.

https://support.apple.com/en-gb/itunes

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 3 of 3
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