on 06-12-2018 12:29
Solved! Go to Solution.
on 06-12-2018 12:32
Firstly cancelling your direct debit is NOT the answer. Your credit rating will be affected and O2 wont care.
You need to persevere with customer services if you are sure you have been charged in error https://www.o2.co.uk/contactus
Veritas Numquam Perit
on 06-12-2018 12:32
Firstly cancelling your direct debit is NOT the answer. Your credit rating will be affected and O2 wont care.
You need to persevere with customer services if you are sure you have been charged in error https://www.o2.co.uk/contactus
Veritas Numquam Perit
06-12-2018 12:34 - edited 06-12-2018 12:36
06-12-2018 12:34 - edited 06-12-2018 12:36
Edited to add: You may be charged if you have signed up for a premium rate site
Info here
If this is the case ask O2 to place the following bars to your account
Veritas Numquam Perit
on 06-12-2018 12:34
on 06-12-2018 12:34
See help here https://community.o2.co.uk/t5/How-to-Guides/Have-you-fallen-for-or-been-conned-into-a-premium-rate-s...
on 07-12-2018 18:51
Hi @Patspeakman, I hope you're having a nice Friday! There's good info posted above from our members, just wanted to ask if you've made any progress with this, if the above comments were of help and if you have any further questions that the community could advise about?