Solved: Over charges

Aj9000 · ‎02-09-2021

If my tariff is £20 a month why am I being charged £35?

gmarkj · ‎02-09-2021

It could be a number of things - have you used charge to mobile, have you just taken out a new contract (and so have 1 whole month and 1 part month to pay for), have you subscribed (or been conned by) premium SMS messages?

Check your bill @Aj9000 or call customer services to find out what the charges are for.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

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gmarkj · ‎02-09-2021

It could be a number of things - have you used charge to mobile, have you just taken out a new contract (and so have 1 whole month and 1 part month to pay for), have you subscribed (or been conned by) premium SMS messages?

Check your bill @Aj9000 or call customer services to find out what the charges are for.

Guide: Coronavirus Community Help and Support

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎02-09-2021

Check this link too

Guide: Have you fallen for or been conned into a premium rate scam? What to do next

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Andy7856 · ‎03-09-2021

Why not look at your bill online, see what the extra £10 is for. Could it be a loyalty discount has now expired?

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