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Outbound Retention team

RP1
Level 1: Joiner
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Registered:

Hello,

I'm out of contract and wasn't happy with the upgrade offer by the inbound customer service and got my PAC. However, I then got a call by 'outbound' retention team who made a much better offer but I didn't accept as the call was already 20+ minutes and I was at work. I called o2 back and the 'inbound' team can not match the deal offered by 'outbound' team and can't request for them to call me back. How crazy is that? I was called from 0344 826 0202 and this number doesn't accept calls either!

I hope someone can call me (happy to PM my number) before I used the PAC and switch networks. Thanks  

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MI5
Level 94: Supreme
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Registered:

@RP1 

Did you ask them to call you back?

They will usually the next day to follow up on the previous call.

I'll ask @O2Lisa to see what she can do in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
Message 2 of 6
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O2Lisa
Former Staff
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Registered:

Morning all, thanks for the tag @MI5.

@RP1 I'll message you privately and see what I can sort for you slight_smile

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

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RP1
Level 1: Joiner
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Registered:

Thanks Lisa, will reply.

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RP1
Level 1: Joiner
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Registered:

Hi all, I appreciate that it's the long weekend so not sure if anyone here is working but I got an automated o2 community email asking if my issue is solved?

No one has called me back yet so I'll wait until Tuesday to port out as I need a new phone urgently. Thanks

Message 5 of 6
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Decker0310
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Registered:

Hi Lisa, I am currently in a very similar position awaiting a return call from the outbound team.

can you please advise if you are also able to assist me? 
Thank you

Regards

Derek

Message 6 of 6
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