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Ordering my new phone

Keega
Level 1: Joiner
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Hi

 

i am trying to order my upgrade however when I get to the last screen to complete the order it says they will text a code to my phone to verify my identity. The phone I currently have won't turn on or charge or do anything so I can't access the verification code, is there any way they can email me the code or ring Mam home number to give me it??

 

thanks 

Paul

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Cleoriff
Level 94: Supreme
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@Keega 

There is no email unfortunately

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 107869 Posts
  • 794 Topics
  • 5779 Solutions
Registered:

@Keega 

There is no email unfortunately

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

 

*The Game Is On*

Girl in a jacket

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MI5
Level 94: Supreme
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@Keega 

Can you put your sim in any other phone to receive the text?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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