Ordered a new phone, new provider last Saturday. Still no email to say dispatched

[abbiedavy6]

Hi all 

I ordered a phone last Saturday 

I've had the confirmation email come through and the contract details 

But no email saying it's been dispatched 

Getting a little worried now as the initial payment has come out my account 

Any idea how I sort this 

I called O2 and they were no help 

Just said it'll be here by today 

But low and behold 

No phone and no email still 

The live chat isn't helping 

It just keeps wanting to send a message to the phone I don't currently have on me 

No idea where it is 

Getting very stressed 

[gmarkj · Accepted solution]

Have you tried contacting o2 on social media @abbiedavy6 ?

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

Unfortunately o2 do not have a live stock system, so most items will show available when o2 need to order them in - which can lead to delays in delivery.

If you get no answer from the social team, let us know here and we can ask for some help...