Solved: Order

SLA1231 · ‎23-08-2023

Hi ,

I had a message through saying thanks for your order but I haven’t ordered anything I’m a bit confused??

This was the text: Just confirming your order has gone through - thanks. Your order number is NC17818619, and you can check on its progress through My O2: https://mymobile2.o2.co.uk/order-history

I’m confused what this is?

look forward to hearing from you.

Thanks

Shannon

Enlli · ‎23-08-2023

This is a system error which has been going out to customers

You are being moved to the new 360 billing system and adjustments are bing made to ensure you remain on the same terms.

It was supposed to be fixed, but lots of people are still getting them

Frightening, but nothing to worry about.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

View solution in original post

MI5 · ‎23-08-2023

@SLA1231

It's just a system message that get sent when O2 transfers you to the new 360 billing system.

Nothing to worry about.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Enlli · ‎23-08-2023

This is a system error which has been going out to customers

You are being moved to the new 360 billing system and adjustments are bing made to ensure you remain on the same terms.

It was supposed to be fixed, but lots of people are still getting them

Frightening, but nothing to worry about.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

O2

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