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Jw4
Level 1: Joiner
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Hello I placed an order on line, and I would like to k ow when it will be here with me? Also it said it will be here next day
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Cleoriff
Level 94: Supreme
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Hi @Jw4  You need to call O2 as we hve no access to your account. It may be out of stock.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

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Cleoriff
Level 94: Supreme
  • 106078 Posts
  • 790 Topics
  • 5416 Solutions
Registered:

Hi @Jw4  You need to call O2 as we hve no access to your account. It may be out of stock.

All numbers are in this guide

Guide: Coronavirus Community Help and Support 

Advice from an O2 Guru regarding a way to get through:

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

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MI5
Level 94: Supreme
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Registered:

@Jw4 

Your delivery date will be on your dispatch email which is sent to you when O2 send your device to the courier.

There is no weekend delivery unless you pay a premium for it, so orders taken on Friday will be delivered on the following Monday, assuming O2 have stock.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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