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Chantelle19961
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Hi. I ordered a sim it says I should of got a free gift but wasn’t able to choose one? Do I still get one
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MI5
Level 94: Supreme
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@Chantelle19961 

If you are eligible for a gift you will get a code sent to you in the post in around a weeks time with instructions on how to claim. 

https://www.o2.co.uk/termsandconditions/rewards/gift-with-qualifying-purchase-july-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 121865 Posts
  • 607 Topics
  • 18766 Solutions
Registered:

@Chantelle19961 

If you are eligible for a gift you will get a code sent to you in the post in around a weeks time with instructions on how to claim. 

https://www.o2.co.uk/termsandconditions/rewards/gift-with-qualifying-purchase-july-2019

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Chantelle19961
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Thank you, also when I placed my order it said it should be with me the next working day but as of yet I’m still waiting and I can’t even check my order online.. could you help with that please? I’ve tried ringing and chatting online but they just keep telling me to go in and I’ve been busy?
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MI5
  • 121865 Posts
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Registered:

@Chantelle19961 

You'll need to call customer service Guide: How to find help & contact O2 

We can't access account details on here to see the order status. 

You won't have tracking details until your device is dispatched though.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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