Order number ms-124195148

[Martin-01]

I was called by your team and offered a change of contract which I rejected only to find that the order as above is live . I request that this order is cancelled with immediate effect as I did not agree to it . 
kind Regards 

[pgn · Accepted solution]

Are you sure you have not been scammed, @Martin-01?

Guide: A Guide to Deal with Spam/Scam Calls and Text 

And Guide: Have you fallen for or been conned into a premium rate scam? What to do next 

And Phishing, Smishing & Scams. Latest info & advice. 

Nobody here from O2, this is a customer forum - if you need to contact O2 about this, the O2 Social Media Team can help, see the link just below this post for the ways to get in touch. Good luck, @Martin-01.

[Bambino]

@Martin-01 It sounds like you've been scammed.

If you think you’ve been the victim of fraud – whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:
Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/

https://support.apple.com/en-us/HT201229

There are also these links to look at:

https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)