Online top up not working

[Anonymous]

I have been trying to top up my phone online, it lets me fill all details including card details etc, it then flashes verified b but doesn't allow pasord, then goes back to screen saying something is broken. have tried online help but they just suggested buying a bvoucher. I want the convenience of online top up. any ideas?

[MI5 · Accepted solution]

The first top up has to be done by voucher.
After that, you can top up online but it needs a voucher first time to activate the online system.

[Anonymous]

thanks, will give it a go, shame Its not made clearer on website

[MI5]

It's something we have been petitioning O2 to fix for quite a while now.......

[Cleoriff]

We did manage to get it in our guidelines though:smileywink:....https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

[MI5]

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@Cleoriff wrote:

We did manage to get it in our guidelines though:smileywink:....https://community.o2.co.uk/t5/Pay-Monthly-Pay-and-Go/How-can-I-pay-my-bill/ba-p/1014090

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Yes of course. The forum would be useless if we weren't accurate with our advice