cancel
Showing results for 
Search instead for 
Did you mean: 

Online account

Anonymous
Not applicable
Every time Itry to access online account I receive the following error message.

We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.

Session ID is @@@@1984969848.1263945121@@@@

This has been happening for several days.
Message 1 of 9
626 Views
8 REPLIES 8

Anonymous
Not applicable
You need to contact O2 with details of the error message. I believe they can reset your account.
Message 2 of 9
626 Views

jonsie
Level 94: Supreme
  • 85870 Posts
  • 592 Topics
  • 4629 Solutions
Registered:
Its working ok this morning. Try to access it this morning, then if not, do as prking advises and call O2.
Message 3 of 9
626 Views

Anonymous
Not applicable
Strange still seeing the same error message......

We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.

Session ID is @@@@0134290690.1263984967@@@@

* Go to the O2 Homepage
Message 4 of 9
626 Views

jonsie
Level 94: Supreme
  • 85870 Posts
  • 592 Topics
  • 4629 Solutions
Registered:
There is a page dedicated to 'My O2' problems

My O2 Self-Help


My O2 free from your mobile phone

O2 is free from your mobile phone. Text MYO2 to 2020 to check your balance, remaining allowances and
tariff details. You will receive a WAP URL which you can save as a bookmark and can access anytime free of charge.


This may be the better short term option as you don't need to log in
Message 5 of 9
626 Views

Anonymous
Not applicable
Strange still seeing the same error message......
We're sorry but we're experiencing a few technical problems that we're currently investigating. Please come back and try again later.
Session ID is @@@@0134290690.1263984967@@@@
* Go to the O2 Homepage


As I said, you need to contact O2. They can easily sort this for you.
Message 6 of 9
626 Views

Anonymous
Not applicable
Magic.....!!! Everything now ok.
Message 7 of 9
626 Views

jonsie
Level 94: Supreme
  • 85870 Posts
  • 592 Topics
  • 4629 Solutions
Registered:
That's good, glad you got it sorted. Can you explain how it was fixed for the benefit of others on the forum as it tends to be a common occurrence?
Message 8 of 9
626 Views

Anonymous
Not applicable
I don't know what they do, but when it happened to me. Customer Service said they had 'reset' my account.
Message 9 of 9
626 Views