Re: On 02 refresh

Benlfc1990 · ‎23-11-2019

I owe this month's bill and I owe £104 on my device, can you pay like a bigger amount off your device and then again a week later and upgrade or do you have to pay your bill first to be able to pay of your device?

Bambino · ‎23-11-2019

@Benlfc1990 You'll need to speak to customer service, but I would think that you will at minimum have to pay this month's bill before you can upgrade. Also take a look at what it says on your MyO2 page about when you can upgrade. https://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

madasaf1sh · ‎23-11-2019

Once you have paid the device off, you are free to upgrade however if this months bill includes arrears you may have to wait, and the airtime will have to be paid off first.

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK

Martin-O2 · ‎27-11-2019

Hey @Benlfc1990 did you have a chat with customer services about this yet and if so what was the result?

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On 02 refresh

So then, this courier arrived

Bereavement Change of Name on Account Process

Laptop fault?

Being charged for an account that i didnt ask for

Arrears